Complaints Procedure
Model School Complaints Procedure Maintained Schools February 2021 FINAL Ratified by Govs July 2021
Complaints Procedure – Additional Information updated September 2023
We have adopted the Borough’s clear complaints procedure. You can also find this on our website. It is always helpful to firstly attempt to resolve an issue via your child’s class teacher (if appropriate).
If this is not possible, the next stage would be to try to resolve the matter with the relevant member of the senior team (linked to your child’s phase).
From September 2023:
Early Years Ms M Gabruk (Acting Deputy Head)
KS1 Years 1 & 2 Ms M Gabruk (Acting Deputy Head)
KS2 Years 3 & 4 Ms O Pastirmacioglu (Assistant Head)
KS2 Years 5 & 6 Ms O Pastirmacioglu (Assistant Head)
If the matter is still unresolved, then a letter needs to be sent to the Headteacher.
The Headteacher has devised a sheet to log and record any parental complaints and also analyse if they were resolved. We have very few complaints at Garfield as we try to be preventative and keep good communication with parents.
If still unsatisfied, parents can ultimately lodge a formal complaint by writing to the Chair of Governors c/o the school office. See the complaint procedure (Appendix 1) of the Complaints Policy for more information.
A copy of our complaint procedure can be found in the office.