Garfield Primary School Complaints Procedures

“Handling complaints during the coronavirus (COVID-19 outbreak)

In line with government guidance the school is not expect to handle new or existing complaints while we are closed. The school will still engage with parents and pupils where we can, however complaints can be considered once the government confirms schools can safely reopen.

Complainants can contact DfE for more information about school complaints if they wish.”

Complaints Procedure – Additional Information updated Autumn 2020

Complaints – initial procedure 2020 – Ratified by Govs Aut 2020

Complaint Procedure Maintained Schools May 2019 – Ratified by Gov Sum 19

We have adopted the Borough’s clear complaints procedure. You can also find this on our website. It is always helpful to firstly attempt to resolve an issue via your child’s class teacher (if appropriate). If this is not possible, the next stage would be to try to resolve the matter with the relevant Achievement Leader (linked to your child’s phase).

From September 2019:-

Early Years (Nursery & Reception)–      Ms N Ames (Foundation Stage Leader)

KS1 (Years 1 & 2) –                     Mrs J Godfrey

KS2 (Years 3) –                           Ms A Pericleous

KS2 (Years 4)                              Ms M Walls

KS2 (Year 5) –                            Ms J Warre

KS2 (Years 6) –                           Ms K Getley

If still unresolved, then please see a member of the senior team (the Link Senior):-

Early Years                        Ms Samuel (Assistant Head)

KS1 Year 1                        Ms Samuel (Assistant Head)

KS1 – Year 2                     Ms Walls (Deputy Head)

KS2 – Years 3 & 4               Ms Walls (Deputy Head)

KS2 – Year 5 & 6                Mr Newson (Assistant Head)

If the matter is still unresolved, then a letter needs to be sent to the Headteacher. 

The Head has devised a sheet to log and record any parental complaints and also analyse if they were resolved. We have very few complaints at Garfield as we try to be preventative and keep good communication with parents.

If still unsatisfied, parents can ultimately lodge a formal complaint by writing to the Chair of Governors c/o of the school office. See the complaint procedure (Appendix 1) of the Complaints Policy for more information.

A copy of our complaint procedure can be found in the office and is available on our website

If the matter is still unresolved, then a letter needs to be sent to the Headteacher. The Head has devised a sheet to log and record any parental complaints and also analyse if they were resolved. We have very few complaints at Garfield as we try to be preventative and keep good communication with parents.

If still unsatisfied, parents can ultimately lodge a formal complaint by writing to the Chair of Governors c/o of the school office. See the complaint procedure (Appendix 1) of the Complaints Policy for more information. A copy of our complaint procedure can be found in the office and is available on our website